Terms and Conditions

Access to and use of this Website (hereinafter “Site”) and the products and services available throughout this Website (collectively referred to as the “Services”) are subject to the following terms, conditions and notes (the “Terms & Conditions”). By using this Site and its Services, you are agreeing to all of the Terms & Conditions, as may be updated from time to time. You should read the Terms & Conditions carefully and check this page regularly to take notice of any changes. If you do not agree to the Terms & Conditions, you should not use the Services of this Site.

The Roots Handmade (hereinafter “Roots” or “we” or “us” or “our”), which operates the online shop https://therootshandmade.com/ is the trading name of Georgia Chranioti, a company registered in Greece. The company’s address is 6-8, Kanari St., 2rd floor, 18451, Nikaia, Greece. Our VAT number is 049597751. You can contact the Roots at info@therootshandmade.com Please contact us on any question, feedback, comment or complaint you might have.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by the Roots. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

We may modify the Terms & Conditions from time to time.If you do not agree to any change to the terms, then you should stop using the site. Any changes made after you have placed an order will not affect that order, unless we are obliged to make the change by law.

Please note that this site is provided solely for your personal use. You are not allowed to use this site for any commercial purpose.

 Registering with our site

You are required to sign up in order to make the most of the services and features available in our site. Upon registration, you will be asked to provide your current, accurate, full personal information. The account password you provide should be unique and kept secure, and you must notify the Roots immediately of any breach of security or unauthorized use of your account.

Through your user account you can:

– refer to all your past orders

– automatically have your shipping details filled out each time you make an order

Purchase information

To make purchases on this Site, you will be required to provide your personal details, such as your real name, phone number, e-mail address and other requested information, according to the form provided on our Site, as well as payment details. By submitting an order to us, you represent and warrant that the provided payment details are both valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order, you confirm that you are the person referred to in the Billing details.

 Orders

All orders are subject to acceptance and availability, which means that items in your shopping bag are not reserved and are available to other customers until the completion of your purchase.

Payment methods:

– Credit/ debit/ prepaid card via NBG’s SecureWeb service.

– PayPal.

– Cash On Delivery with an extra charge of 2,00 € If you wish to cancel your order, please inform us via e-mail on info@therootshandmade.com

Payments policy

 We are  headquartered in Athens, Greece and all our transactions are in Euros (€). You will be billed in Euros. If you are a customer whose credit/debit/prepaid card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Please note, that if you purchase from a country which has other currency than Euros, then currency fluctuations and credit card charges may make a difference to the amount billed on your credit/debit card. 

*www.therootshandmade.com reserves the right to adjust prices without further notice.

**All prices are 24% VAT inclusive.

Shipping

All orders ship with ELTA ( Greek Postal Service).

Delivery cost for Greece is 3€. If you wish to pay by Cash On Delivery, there is an extra charge of 2€.

Delivery cost for international orders is 7€ and  Cash On Delivery service is not available.

Most orders will ship out within 1-2 days of ordering (we do not ship orders on Saturdays, Sundays, or holidays). For wholesale orders the estimated process time is 5-10 days.

The estimated delivery time  for Greece is between 1 to 3 business days. For orders within the European Union is 5-7 business days and for the rest of the world it is 10-15 business days.

 Shipping Status

You will receive an e-mail informing you that the order has shipped. The email will include a tracking number and a URL to check the status of your order.Any duties and taxes assessed by customs are the responsibility of the customer.

Returns and Exchanges

We want each of our customers to be very happy with our products. If for some reason there is a problem with your order we will happily work with you, as we strive for the highest level of customer satisfaction. 

Please note that all exchanges and returns can only be processed for products in unworn, unwashed and original-factory condition, with complete packaging and accompanying documents, and must be done within the time frame stated below.

Courier expenses, customs and any other costs that might occur for the returned product are payable by the customer

The roots handmade jewelry and accessories purchased at independent boutiques and stores must be returned to the location where purchased.

Sales Section Products bought from our e-shop  can only be exchanged with other products on sale or products from the currently available collection. Customer is responsible for covering any difference in prices between the two products.

We will happily exchange your unworn and unaltered jewelry within 10 (ten) working days of delivery (Orders from Greece), within 14 (fourteen) working days of delivery (International Orders). Exchanges can be made for different variation request, or another product of equal or greater value than the one originally purchased. For product exchanges of greater value than the original order value, we will contact the customer who would have to cover the price difference. You can just email us at info@therootshandmade.com with your full name, the order number and  the delivery address. When you return the product, we will send you an email confirmation as well as the replacement product at the specified delivery address.

In the rare case that The Roots handmade sends an incorrect order or defective item, we will assume full responsibility for the replacement and delivery of the correct product to the customer in a timely manner.

Intelectual Property Rights  

The context of this Website and any related material (photos, graphics, text, designs, etc) belong to Us and You have no right to use, download, amend, sell part of the Website and its material or as a whole without Our written permission.

Names, trade names and trademarks related to Us and Our Products and /or to third parties and their Products are protected by Intellectual Property laws. In any case their appearance in the Website does not constitute a right for Your use.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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